Guiding Toolkit for Local Governance & Resource Utilization
Design of Research report & Promise Toolkit as an open-source online library for multi-stakeholder visibility & impact evaluation.
Design Constraints & Objectives
In the growing urban Indian landscape, city governments find it difficult to fulfill people’s needs with their narrow budgets and limited capacities. The Promise toolkit hence designed as an actionable open-source toolkit for the city governments to prioritize their projects with available resources based on citizen feedback.
Designed for citizen satisfaction
The Promise toolkit is designed to maximize customer satisfaction by
Better utilization of resources to target the most beneficial services/ activities
Prioritize action where it needs immediate attention
Including community in decision making process
ICLEI & partners conducted a study in 4 cities targeting 4 sectors:
Solid waste management
Visualizing the Data
The research data and framework was refined and represented with visualizations like infographics, flows, illustrations, tables, etc. to transform research data into digestible information. It is used in reports and online portal to convey research findings with the stakeholders.
Print Design for Outcome Reports & Guidebook
Communication documents are designed to enhance visibility of the project. This series of document consisting 4 outcome reports & a guidebook is designed as open-source template for government official, municipal staff & public representatives.
The document suite employs infographics, maps, graphs, etc. for visual narration. The visual language for all the documents is cohesive yet made distinct with use of colour. The visual identity for Promise project is designed inline with the identity of parent organization ICLEI.
The web-portal is designed as an open-source tool that city governments can use as a guide. Users can find the open-source toolkit along with casestudies which can help them in maximizing citizen satisfaction with better resource utilization.
The online toolkit is designed & developed to enable users to search the database based upon following criteria: